Terms and Conditions

Purchase Notes

1. All orders will not be confirmed until full payment is made.

2. In stock and pre-order products

A) If the entire order is an in-stock product, it will usually be shipped within 3 working days.

B) If the order contains pre-ordered products, it will generally be shipped within 10 to 21 working days after the cut-off date.
Deadline: 15th and 30th of every month
If the ordered product has not arrived in Hong Kong 30 days after placing the order, you can choose to refund/continue to wait.

3. Payment does not mean 100% availability.
If the wholesale quantity cannot meet all orders, they will be shipped in the order of payment.
ps The earlier you place an order, the better your chances of getting your favorite item.

4. After the order is successfully placed, refunds and returns will not be accepted unless the product is damaged.
If you find that the purchased product is damaged, you can contact our customer service within 2 days after receiving the product to apply for a replacement. Customer service may ask you to send back the damaged product, provide photos/videos, and verify that it is eligible for return. When it is verified that the application meets the conditions for return and exchange of goods, we will assist in arranging the return of the relevant goods. Overdue will not be accepted.

5. For hygienic reasons, there is no return or exchange for opened products.

6. Factors such as shooting light, mobile phone or computer screen may cause color difference in the photo, and the product color shall prevail in kind.

7. Placing an order is the default of the above terms.

8. In case of any dispute, Nail Closet (Hong Kong) reserves the right of final decision.