Shipping policy
.shipping-table-wrapper {
overflow-x: auto;
margin-bottom: 30px;
box-shadow: 0 2px 8px rgba(0,0,0,0.05);
border-radius: 8px;
}
.shipping-table {
width: 100%;
min-width: 500px;
border-collapse: collapse;
font-family: inherit;
font-size: 14px;
background-color: #ffffff;
}
.shipping-table th, .shipping-table td {
padding: 16px;
text-align: left;
border-bottom: 1px solid #f0f0f0;
vertical-align: top;
line-height: 1.6;
}
.shipping-table th {
background-color: #fafafa;
font-weight: 600;
color: #333;
white-space: nowrap;
}
.shipping-table tr:last-child td {
border-bottom: none;
}
.shipping-table td:first-child {
font-weight: 500;
color: #444;
}
.warning-text {
color: #d9534f;
font-size: 13px;
margin-top: 4px;
display: block;
}
.info-box {
background-color: #fafafa;
padding: 20px;
border-radius: 8px;
font-size: 14px;
line-height: 1.6;
color: #444;
margin-bottom: 30px;
}
.info-box h4 {
margin-top: 0;
margin-bottom: 12px;
color: #333;
font-size: 16px;
font-weight: 600;
}
.info-box ul {
margin: 0;
padding-left: 20px;
}
.info-box li {
margin-bottom: 8px;
}
.info-box li:last-child {
margin-bottom: 0;
}
.section-title {
font-size: 22px;
font-weight: bold;
margin-top: 40px;
margin-bottom: 20px;
border-bottom: 2px solid #eaeaea;
padding-bottom: 10px;
color: #222;
}
.terms-footer {
text-align: center;
font-weight: bold;
color: #555;
padding: 20px;
margin-top: 20px;
background-color: #f6f6f6;
border-radius: 8px;
}
🚚 Local (Hong Kong) Shipping Guide
📍 Pick-up Point Instructions (For All Orders)
To ensure accurate delivery, regardless of the shipping method chosen (free or paid), please ensure you enter the correct "Point Code / Number + Detailed Address" in your shipping address:
- 📦 SF Express: Click here for SF Network & Locker Address List
- 📦 JD Express: Click here for JD Pick-up Point Address List
- 📮 Hongkong Post (EC-Get): Click here for Post Office / iPostal Station List
🎁 Free Shipping Offer
- Free Shipping Requirement: Enjoy free trackable shipping for orders with a final paid amount of HK$399 or above after discounts. Nail Closet will arrange delivery via SF Express or JD Express, or you may opt for Hongkong Post EC-Get.
- 💡 Friendly Reminder: The "final paid amount after discounts" refers to the total payment amount after applying all coupons (including the PAYME88 promo code), member rebates, and other discounts. If your order total falls below HK$399 after applying a promo code, it will not be eligible for free shipping.
📦 Standard Shipping (Orders under HK$399)
| Shipping Method | Fee | Remarks |
|---|---|---|
| SF Express / JD Express | Freight Collect | Trackable service. The system defaults to freight collect (fee paid upon delivery). |
| Hongkong Post (EC-Get) | HK$10 | Trackable service. Please ensure correct location code is provided at checkout. |
| Hongkong Post (Surface Mail) | HK$5 | ⚠️ Prohibited: Nail lamps, removers, Gel polishes No tracking. Buyer assumes full responsibility for any risks of loss or delay. |
✈️ Worldwide Shipping Guide
📦 International Shipping Fees & Free Shipping Thresholds
| Region | Shipping Option | Base Fee | Free Shipping Threshold |
|---|---|---|---|
|
Asia-Pacific China, Macau, Taiwan, Japan, Singapore, Malaysia, Thailand, etc. |
Standard Shipping | HK$30 | Final paid amount of HK$999 or above |
|
USA, Europe & Others USA, Canada, UK, Europe, Australia, New Zealand & Rest of the World |
Standard Shipping | HK$70 | Final paid amount of HK$1500 or above |
| All International Regions | Express Shipping (UPS / FedEx / DHL) |
HK$260 | N/A |
💡 Important Notice for International Orders
- Carriers: Standard Shipping will be dispatched via Hongkong Post or our partnered couriers. Express Shipping takes approximately 3-7 working days for delivery.
- Address Format: We recommend using Chinese for addresses in China, Macau, and Taiwan. For all other regions, please ensure your address is written in English. PO Boxes are not accepted.
- Currency: All transactions are settled in Hong Kong Dollars (HKD). You may select your local currency at the bottom right of the page for reference.
- Customs & Duties: Depending on the destination country's regulations, import duties, VAT, or customs clearance fees may apply. These charges are the sole responsibility of the recipient and will be collected directly by the local customs or shipping company.
⏱️ Processing Times & General Terms (Applicable to All Orders)
-
Processing Time: In-stock items are generally shipped within 1-3 working days. Pre-order items are typically shipped within 10-21 working days after the order cut-off date.
*Please check the top banner of our website for the cut-off date. All items are considered pre-order unless stated in the "In-Stock" section. - Force Majeure Delays: Please note that deliveries may be delayed due to circumstances beyond our control, such as severe weather conditions or sudden surges in demand.
- Special Shipping Conditions: Due to force majeure factors, such as the COVID-19 pandemic, international parcel deliveries may experience delays or suspensions. Please confirm whether delivery to your address is possible before placing an order. In the event that delivery is unavailable, NAIL CLOSET (HONG KONG) reserves the right to cancel the order. We sincerely apologize for any inconvenience caused and appreciate your understanding.